Senior Solutions Architect, Sydney

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CUSTOMER SUCCESS | SYDNEY

CUSTOMER SUCCESS | SYDNEY

Apply for this role

We're seeking a Senior Solutions Architect to join our Customer Solutions team in Sydney, Australia!

In this role, you'll support the entire customer journey, from pre-sales to onboarding new customers to helping existing customers get the most value from our products. You'll also play a role in enabling our growing number of regional implementation partners. You'll collaborate closely with our Sales, Customer Success, Product, Partner Sales & Success and Support teams. This is an exciting opportunity to be the first Senior Solutions Architect for Supermetrics in the growing JAPAC region.

Your work will turn users into customers for life by…

Architecting the optimal implementations of Supermetrics for our most technically demanding prospects during their pre-sales phase: 

  • Assisting in qualifying deals and running demos of our products outlining how customers can accomplish their goals with Supermetrics
  • Working alongside prospects to ensure successful trials
  • Running Proof-of-Concept projects for potential high-profile customers

Onboarding our high-profile customers:  

  • Onboarding new customers to help customers reach the initial goals set when purchasing Supermetrics
  • Providing technical training, acting as a product expert, and consulting the customer on best practices and use cases
  • Taking an active approach to developing our onboarding process, documentation, and collaboration with other teams

Supporting customers throughout their journey beyond pre-sales and onboarding:

  • Being a trusted partner by helping them to optimize their setup, resolve their challenges and escalate issues internally on behalf of the customer
  • Documenting and delivering product feedback and new customer requirements to the Supermetrics product development team

Expert Services & Delivery Partner Collaboration:

  • We have an Expert Services team in our Helsinki HQ and are expanding our implementation partner network in JAPAC
  • You'll work with our Partner Sales & Sucess colleagues to help enable new delivery partners in the JAPAC region

This role is for you if you have:

  • 5+ years of experience in a technical customer-facing role
  • A firm understanding of the fundamentals of the entire data stack and able to quickly learn new data systems to support Sales, Customer Success, Support, Product and Expert Services teams
  • Marketing domain knowledge is a very strong advantage
  • Proactive self-starter with solid organizational skills
  • Excellent story-telling and presentation skills with the ability to build trust with both technical and business or executive audiences
  • Strong knowledge and hands-on experience with one tool from each category are desired:
    • BI Tools: Looker Studio, PowerBI, Tableau, Qlik or AWS Quicksight
    • Cloud Data Warehouses: Google BigQuery, Snowflake, Azure Synapse Analytics, Amazon Redshift, Azure SQL DB
    • Data Lakes: Google Cloud Storage, AWS S3, Azure Storage
    • Data modeling: dbt, Dataform, Data Factory, Databricks, Tableau Prep, Cloud Data Fusion, AWS Glue
  • General knowledge about permission management or experience with building data applications on GCP, Azure or AWS is an advantage.

Benefits we offer…

  • Competitive compensation package, including equity
  • Health care benefits and leisure time insurance
  • Sports and wellbeing allowance
  • Benefits may vary depending on location. You’ll find more information at supermetrics.com/careers#benefits  

Hear why our team likes it here at supermetrics.com/careers/life-at-supermetrics.

#LI-Remote #LI-Hybrid #LI-MiddleToSeniorLevel





 

Join us on our mission to make data a marketing superpower

 

Supermetrics is a frontrunner in data integration technology, with 15% of global advertising spend reported through our products. 

 

Our technology streamlines marketing data for over 200K businesses like Shopify, HubSpot, and Nestlé and turns it into insights that improve business results and predict the best next step. Since our founding in 2013, we've grown profitably to reach 750K+ users and over 50M€ in annual recurring revenue.

 

We're a team of 370+ growth-minded people from diverse backgrounds. Together, we make a multicultural, resourceful, and collaborative team.

 

Supermetrics operates on trust, transparency, and a keen customer focus. Forward-looking and action-oriented, we work hard to be the leader in our industry. As team players, we help each other and win together.

 

We're hiring for a diverse, competent, and collaborative team and building an inclusive workplace where everyone is treated fairly and respectfully.

 

It all started with a Google t-shirt... Read the rest of our growth story at supermetrics.com/about.

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