Facilitate key customer connections in APAC while guiding effective marketing teams in their use of data to enhance growth.
We’re looking for a Customer Success Manager to join our Customer Success team in Singapore. You will work with Supermetrics’ most strategic customers across APAC, acting as a trusted advisor to senior marketing and business leaders. This role combines strategic account ownership, commercial growth, and deep marketing data proficiency.
In this role, you will…
- Own and grow a portfolio of high-value enterprise and mid-market customers across APAC
- Act as a strategic advisor to marketing leaders, helping them improve ROI, campaign performance, and data maturity
- Promote renewals and stimulate expansion by discovering new use cases and growth possibilities within your accounts
- Manage executive-level conversations that connect marketing data to business outcomes
- Represent customer needs internally and shape product direction with regional insights
Your day-to-day work and responsibilities include…
- Managing a tiered book of business of 50-plus accounts, with a high-touch approach for your most strategic customers
- Leading Executive Business Reviews focused on impact, value, and long-term customer satisfaction
- Partnering closely with Sales, Solutions Architects, and Product to support account growth and retention
- Advising customers on marketing measurement topics such as privacy changes, GA4, and cookieless tracking
- Supporting customers across the full lifecycle, from onboarding and adoption to renewal and expansion
This position is for you if you have…
- 4 plus years of experience in Customer Success, Consulting, or Account Management in SaaS, MarTech, or Data Analytics
- Direct experience with digital marketing or performance marketing, such as Google Ads, Meta, SEO, PPC, or programmatic platforms
- Effective commercial skills, including renewal ownership and expansion discovery
- The ability to turn data into clear stories and recommendations for senior stakeholders
- Experience working with complex marketing data flows and reporting tools
- Effective communication skills and the ability to cultivate relationships
- Professional fluency in English. Additional languages such as Mandarin, Bahasa Melayu, or Thai are valued
- Experience working with customers across South East Asia or Greater China is valued
Benefits we offer…
- A comprehensive benefits package that includes equity options
- Great work equipment and home office allowance
- Health care benefit
- Annual 1000 euros personal learning budget
- Sports and well-being allowance
Benefits may vary depending on location. Please ask your recruiter for a full list of benefits in your location.
Why join Supermetrics APAC?
- You will have real ownership and meaningful contribution. Our APAC team is lean and high performing, and your work will directly shape how we grow and serve customers across the region.
- You will work at the intersection of marketing and data. Supermetrics sits at the heart of modern marketing analytics, helping companies make sense of complex data in a fast-evolving, high-growth tech space.
- You will join a culture built on respected expertise. We value people who are deeply knowledgeable, curious, and collaborative, and who aim to help customers and teammates succeed.
Hear why our team likes it here at supermetrics.com/careers/life-at-supermetrics.
#LI-Remote / #LI-Hybrid #LI-FullTime #LI-MiddleToSeniorLevel
Join us on our mission to make data a marketing superpower
Supermetrics builds an end-to-end marketing intelligence platform, with 15% of global advertising spend reported through our products.
We help marketers turn their data into insights that improve business results and predict the best next step. Our technology streamlines marketing data for over 200,000 businesses through a network of agencies and customers like Shopify, HubSpot, and Nestlé. Since our founding in 2013, we’ve grown from a one-person shop to a key player in the industry—and we’re just getting started!
We're a team of 400+ growth-minded people from diverse backgrounds. Together, we make a multicultural, resourceful, and collaborative team.
Supermetrics operates on trust, transparency, and a keen customer focus. Forward-looking and action-oriented, we work hard to raise the bar in our industry. As team players, we help each other and win together.
We're hiring for a diverse, skilled, and collaborative team and building an inclusive workplace where everyone is treated fairly and respectfully.
Supermetrics is committed to providing a welcoming and inclusive workplace for all. We believe that a diverse workforce is a strong workforce, and we are dedicated to creating an environment where everyone feels valued and respected.
It all started with a Google t-shirt... Read the rest of our growth story at supermetrics.com/about.